WARRANTY

WARRANTY INVERTERS:

ENPHASE

FRONIUS

SOLAREDGE

OMNIK

GROWATT

Solarclarity always strives to deliver the best possible quality. However, unfortunately it may happen that something went wrong somewhere in the production / logistics process. In case of doubt or experiencing any problems, please contact our sales department directly via sales@solarclarity.nl. We will do our utmost best to find you a suitable solutions.

Please find below a list of all our brands and the accompanied warranty procedures. Cannot find what you’re looking for? Please contact our sales support department. We will be happy to assist you.

Enphase Support Telephone Number:  (+31) 20-241 05 98.
To contact support directly please call +44 (0) 1908 828 928.

ENPHASE SUPPORT FORM:
E: Support form

First line support Fronius: +43 (0) 724 2241 5670 (German / English).

Report service-request via email: Pv-support@fronius.com
Register your incident via: sos.fronius.com (client number needed)

NOTE: To get support and warrenty the inverter must be registerd: REGISTER >

After proper registration, the installer may receive a fee if equipment is changed by the installer. Reimbursement depends on drive type and / or component.

Note: T
he installer will only be reimbursed if RMA is governed directly by SolarEdgeThis means that he must register and you can get comprehensive support including RMA.

Support needed for a SolarEdge product? Please contact the SolarEdge suppor center.

CONTACT DETAILS:
Find your support center: click here

 

RMA-PROCESS:

1.The Installers reports a “Technical Issue” through the SolarEdge Monitoring Portal. The following information must be provided:
A. Serial numbers of the parts concerned
B. Site name
2. The problem will be analyzed by the SolarEdge support team.  If parts need to be replaced, SolarEdge will provide the installer with a RMA-number.
3. The replacement parts will be shipped within two business days, via FedEx Hungary, SolarEdge’s logistics partner for shipping and returning shipments. SolarEdge will provide the installer with a tracking number.
4. Installer/Customer has to sign for receipt.
5. SolarEdge will send an e-mail to the customer containing the required information for returning the replacement part (by FedEx)
6. The customer confirms to SolarEdge that the item has been replaced and retrieved. Case will be closed.

OMNIK LOGO

1st line support provides by Omnik tel: 030 264 7845 Report service support
by mail: service@omnik-solar.com
NOTE: To make a support request a FULLY COMPLETED service form must be completed.
These can be mailed to
service@omnik-solar.com

To report a service-request please download the below Growatt service form and send it to: sales@solarclarity.nl

In order to be able to help you, please also provide us your Growatt portal login:

  • LOGIN NAME
  • PASSWORD

NOTE: In order to file a support request, please make sure to fully complet the Growatt service form.

SMA Logo

SMA has a standard return/rebate procedure. Pleas contact the SMA Service center in case of any questions.

SMA Service Center: Contact now

Logo samil power

As of august 1st 2016 Samil Power Italy takes care of all warranty and service procedures for Samil Power.

Support requests for Samil Power products can be send directly to:  service-italy@samilpower.com

WARRANTY INVERTERS

In all other cases we ask you to contact us via our internal sales support department via: 0031 (0)294 – 745 777, or via email to: sales@solarclarity.nl

WARRANTY MODULES

Support request for our solar modules? Please send your request to aftersales@solarclarity.nl, and inform us thoroughly about the problem you’re experiencing. Please send us the following information:

– Description of the problem
– The affected serial numbers of the modules
– Send us as many pictures as possible.