Solarclarity always strives to deliver the best possible quality. However, unfortunately it may happen that something went wrong somewhere in the production / logistics process. In case of doubt or experiencing any problems, please contact our sales department directly via email@example.com. We will do our utmost best to find you a suitable solutions.
Please find below a list of all our brands and the accompanied warranty procedures. Cannot find what you’re looking for? Please contact our sales support department. We will be happy to assist you.
First line support Fronius: +43 (0) 724 2241 5670 (German / English).
NOTE: To get support and warrenty the inverter must be registerd: REGISTER >
After proper registration, the installer may receive a fee if equipment is changed by the installer. Reimbursement depends on drive type and / or component.
Note: The installer will only be reimbursed if RMA is governed directly by SolarEdge. This means that he must register and you can get comprehensive support including RMA.
Support needed for a SolarEdge product? Please contact the SolarEdge suppor center.
Find your support center: click here
1.The Installers reports a “Technical Issue” through the SolarEdge Monitoring Portal. The following information must be provided:
A. Serial numbers of the parts concerned
B. Site name
2. The problem will be analyzed by the SolarEdge support team. If parts need to be replaced, SolarEdge will provide the installer with a RMA-number.
3. The replacement parts will be shipped within two business days, via FedEx Hungary, SolarEdge’s logistics partner for shipping and returning shipments. SolarEdge will provide the installer with a tracking number.
4. Installer/Customer has to sign for receipt.
5. SolarEdge will send an e-mail to the customer containing the required information for returning the replacement part (by FedEx)
6. The customer confirms to SolarEdge that the item has been replaced and retrieved. Case will be closed.
To report a service-request please download the below Growatt service form and send it to: firstname.lastname@example.org
In order to be able to help you, please also provide us your Growatt portal login:
- LOGIN NAME
NOTE: In order to file a support request, please make sure to fully complet the Growatt service form.
As of august 1st 2016 Samil Power Italy takes care of all warranty and service procedures for Samil Power.
Support requests for Samil Power products can be send directly to: email@example.com
In all other cases we ask you to contact us via our internal sales support department via: 0031 (0)294 – 745 777, or via email to: firstname.lastname@example.org
Support request for our solar modules? Please send your request to email@example.com, and inform us thoroughly about the problem you’re experiencing. Please send us the following information:
– Description of the problem
– The affected serial numbers of the modules
– Send us as many pictures as possible.